2011 Ford Fiesta Owners Manual

Customer Assistance
YouarerequiredtosubmityourwarrantydisputetoBBBAUTOLINE
beforeassertingincourtanyrightsorremediesconferredbyCalifornia
CivilCodeSection1793.22(b).YouarealsorequiredtouseBBBAUTO
LINEbeforeexercisingrightsorseekingremediescreatedbytheFederal
Magnuson-MossWarrantyAct,15U.S.C.sec.2301etseq.Ifyouchoose
toseekredressbypursuingrightsandremediesnotcreatedbyCalifornia
CivilCodeSection1793.22(b)ortheMagnuson-MossWarrantyAct,
resorttoBBBAUTOLINEisnotrequiredbythosestatutes.
THE BETTER BUSINESS BUREAU  (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
YoursatisfactionisimportanttoFordMotorCompanyandtoyourdealer.
Ifawarrantyconcernhasnotbeenresolvedusingthethree-step
procedureoutlinedonthefirstpageoftheCustomerAssistancesection,
youmaybeeligibletoparticipateintheBBBAUTOLINEprogram.
TheBBBAUTOLINEprogramconsistsoftwoparts–mediationand
arbitration.Duringmediation,arepresentativeoftheBBBwillcontact
bothyouandFordMotorCompanytoexploreoptionsforsettlementof
theclaim.Ifanagreementisnotreachedduringmediationoryoudonot
wanttoparticipateinmediation,andifyourclaimiseligible,youmay
participateinthearbitrationprocess.Anarbitrationhearingwillbe
scheduledsothatyoucanpresentyourcaseinaninformalsetting
beforeanimpartialperson.Thearbitratorwillconsiderthetestimony
providedandmakeadecisionafterthehearing.
DisputessubmittedtotheBBBAUTOLINEprogramareusuallydecided
withinfortydaysafteryoufileyourclaimwiththeBBB.Youarenot
boundbythedecision,andmayrejectthedecisionandproceedtocourt
whereallfindingsoftheBBBAutoLinedispute,anddecision,are
admissibleinthecourtaction.ShouldyouchoosetoaccepttheBBB
AUTOLINEdecision,Fordisthenboundbythedecision,andmust
complywiththedecisionwithin30daysofreceiptofyouracceptance
letter.
BBBAUTOLINEApplication:Usingtheinformationprovidedbelow,
pleasecallorwritetorequestaprogramapplication.Youwillbeasked
foryournameandaddress,generalinformationaboutyournewvehicle,
informationaboutyourwarrantyconcerns,andanystepsyouhave
alreadytakentotrytoresolvethem.ACustomerClaimFormwillbe
mailedthatwillneedtobecompleted,signedandreturnedtotheBBB
alongwithproofofownership.Uponreceipt,theBBBwillreviewthe
claimforeligibilityundertheProgramSummaryGuidelines.
278
2011
Fiesta(fie)
OwnersGuide,3rdPrinting
USA(fus)
Product Specification
CategoriesFord Fiesta Manuals, Ford Manuals
Model Year2011
Download File
Please Enter the Security Characters Shown Below. Letters are Case Sensitive. Your download link will appear upon completing this step.
- 356 pages
Document File TypePDF
CopyrightAttribution Non-commercial
(0 votes, average: 0 out of 5)
Submit your review (optional)
(will not be displayed)
12345
* Required Field

Comments are closed.