2010 Ford Taurus Owners Manual

Customer Assistance
THE BETTER BUSINESS BUREAU  (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
YoursatisfactionisimportanttoFordMotorCompanyandtoyourdealer.
Ifawarrantyconcernhasnotbeenresolvedusingthethree-step
procedureoutlinedonthefirstpageoftheCustomerAssistancesection,
youmaybeeligibletoparticipateintheBBBAUTOLINEprogram.
TheBBBAUTOLINEprogramconsistsoftwoparts–mediationand
arbitration.Duringmediation,arepresentativeoftheBBBwillcontact
bothyouandFordMotorCompanytoexploreoptionsforsettlementof
theclaim.Ifanagreementisnotreachedduringmediationandyour
claimiseligible,youmayparticipateinthearbitrationprocess.An
arbitrationhearingwillbescheduledsothatyoucanpresentyourcase
inaninformalsettingbeforeanimpartialperson.Thearbitratorwill
considerthetestimonyprovidedandmakeadecisionafterthehearing.
Youarenotboundbythedecision,butshouldyouchoosetoacceptthe
BBBAUTOLINEdecision,Fordmustabidebytheaccepteddecisionas
well.DisputessubmittedtotheBBBAUTOLINEprogramareusually
decidedwithinfortydaysafteryoufileyourclaimwiththeBBB.
BBBAUTOLINEApplication:Usingtheinformationprovidedbelow,
pleasecallorwritetorequestaprogramapplication.Youwillbeasked
foryournameandaddress,generalinformationaboutyournewvehicle,
informationaboutyourwarrantyconcerns,andanystepsyouhave
alreadytakentotrytoresolvethem.ACustomerClaimFormwillbe
mailedthatwillneedtobecompleted,signedandreturnedtotheBBB
alongwithproofofownership.Uponreceipt,theBBBwillreviewthe
claimforeligibilityundertheProgramSummaryGuidelines.
YoucangetmoreinformationbycallingBBBAUTOLINEat
1-800-955-5100,
orwritingto:
BBBAUTOLINE
4200
WilsonBoulevard,Suite800
Arlington,Virginia22203–1833
BBBAUTOLINEapplicationscanalsoberequestedbycallingtheFord
MotorCompanyCustomerRelationshipCenterat1-800-392-3673.
Note:FordMotorCompanyreservestherighttochangeeligibility
limitations,modifyprocedures,ortodiscontinuethisprocessatanytime
withoutnoticeandwithoutobligation.
321
2010
Taurus(500)
OwnersGuide,3rdPrinting
USA(fus)
Product Specification
CategoriesFord Manuals, Ford Taurus Manuals
Model Year2010
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- 388 pages
Document File TypePDF
CopyrightAttribution Non-commercial
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