CustomerInformation
12-1
Customer
Information
ReportingSafetyDefects
Reporting SafetyDefectsto
theUnitedStates
Government ...............12-16
Reporting SafetyDefectsto
theCanadian
Government ...............12-17
Reporting SafetyDefectsto
GeneralMotors ...........12-17
CustomerInformation
CustomerSatisfaction
Procedure
CustomerInformation
Customer Satisfaction
Procedure ..................12-1
Customer Assistance
Yoursatisfaction andgoodwill are
important toyourdealerandto
Cadillac. Normally,anyconcerns
withthesalestransaction orthe
operation ofthevehiclewillbe
resolved bythedealer'ssalesor
servicedepartments. Sometimes,
however,despitethebestintentions
ofallconcerned, misunderstandings
canoccur.Ifyourconcernhasnot
beenresolved toyoursatisfaction,
thefollowing stepsshouldbetaken:
Offices .....................12-3
Customer Assistance forText
Telephone(TTY)Users.....12-4
OnlineOwnerCenter........12-4
GMMobility Reimbursement
Program ....................12-5
Roadside Assistance
Program ....................12-6
Roadside Service ............12-8
Scheduling Service
Appointments .............12-11
Courtesy Transportation
Program ...................12-11
Collision DamageRepair... 12-13
ServicePublications
VehicleDataRecordingand
Privacy
VehicleDataRecording and
Privacy....................12-18
EventDataRecorders ......12-18
®
OnStar ....................12-19
Navigation System .........12-19
RadioFrequency
Identification (RFID).......12-19
RadioFrequency
STEPONE: Discussyourconcern
withamemberofdealership
management. Normally,concerns
canbequicklyresolved atthatlevel.
Ifthematterhasalreadybeen
reviewed withthesales,serviceor
partsmanager,contacttheownerof
thedealership orthegeneral
manager.
Statement .................12-19
Ordering Information ......12-15
| Categories | Cadillac Manuals, Cadillac SRX Manuals |
|---|---|
| Tags | Cadillac SRX 2.8, Cadillac SRX 3.0 |
| Model Year | 2010 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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