CustomerInformation
12-3
STEPTHREE(Canadian Owners):
advantages overcourtsinmost
jurisdictions becauseitisinformal,
quick,andfreeofcharge.
CustomerAssistance
Offices
GeneralMotorsParticipation in
theMediation/Arbitration Program
Cadillac encourages customers to
callthetoll-free numberfor
assistance. However,ifacustomer
wishestowriteore-mailCadillac,
thelettershouldbeaddressed to:
Forfurtherinformation concerning
eligibility intheCanadianMotor
VehicleArbitration Plan(CAMVAP),
calltoll-free 1-800-207-0685, orcall
theGeneralMotorsCustomer
Communication Centre,
Intheeventthatyoudonotfeel
yourconcerns havebeenaddressed
afterthefollowing theprocedure
outlined inStepsOneandTwo.
GeneralMotorsofCanadaLimited
wantsyoutobeawareofits
UnitedStates—Customer
Assistance
1-800-263-3777
1-800-263-7854
(English),
(French), orwriteto
participation inano-charge
mediation/Arbitration program.
GeneralMotorsofCanadaLimited
hascommitted tobindingarbitration
ofownerdisputes involving
Cadillac Customer Assistance
Center
Cadillac MotorCarDivision
P.O.Box33169
Detroit, MI48232-5169
www.Cadillac.com
theMediation/Arbitration Programat
thefollowing address:
Mediation/Arbitration Program
c/oCustomer Communication
Centre
GeneralMotorsofCanadaLimited
MailCode:CA1–163–005
1908ColonelSamDrive
Oshawa,Ontario L1H8P7
factory-related vehicleservice
claims.Theprogramprovides for
thereviewofthefactsinvolved by
animpartial thirdpartyarbiter,and
mayincludeaninformal hearing
beforethearbiter.Theprogramis
designed sothattheentiredispute
settlement process, fromthetime
youfileyourcomplaint tothefinal
decision, shouldbecompleted in
approximately 70days.Webelieve
ourimpartial programoffers
1-800-458-8006
1-800-833-2622
(ForText
Telephonedevices(TTYs))
Roadside Assistance:
1-800-882-1112
Yourinquiryshouldbeaccompanied
bytheVehicleIdentification
Number(VIN).
| Categories | Cadillac Manuals, Cadillac SRX Manuals |
|---|---|
| Tags | Cadillac SRX 2.8, Cadillac SRX 3.0 |
| Model Year | 2010 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
(1 votes, average: 3 out of 3)
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