CustomerAssistanceand
Information
STEPTWO : Ifaftercontacting amemberof
dealership management, itappearsyourconcern
cannotberesolved bythedealership withoutfurther
help,intheUnitedStates,calltheCadillac Customer
Assistance Center,24hoursaday,at1-800-458-8006.
InCanada,calltheCanadianCadillac Customer
Communication Centreat1-888-446-2000.
CustomerSatisfactionProcedure
Yoursatisfaction andgoodwill areimportant toyour
dealerandtoCadillac. Normally,anyconcernswiththe
salestransaction ortheoperation ofthevehiclewillbe
resolved bythedealer'ssalesorservicedepartments.
Sometimes, however,despitethebestintentions ofall
concerned, misunderstandings canoccur.Ifyour
concernhasnotbeenresolved toyoursatisfaction, the
following stepsshouldbetaken:
Weencourage youtocallthetoll-free numberinorder
togiveyourinquirypromptattention. Havethefollowing
information available togivetheCustomerAssistance
Representative:
.
VehicleIdentification Number(VIN).Thisis
available fromthevehicleregistration ortitle,orthe
plateatthetopleftoftheinstrument paneland
visiblethroughthewindshield.
STEPONE: Discussyourconcernwithamemberof
dealership management. Normally,concernscanbe
quicklyresolved atthatlevel.Ifthematterhasalready
beenreviewed withthesales,serviceorpartsmanager,
contacttheownerofthedealership orthegeneral
manager.
.
.
Dealership nameandlocation.
Vehicledelivery dateandpresentmileage.
Whencontacting Cadillac, remember thatyourconcern
willlikelyberesolved atadealer'sfacility.Thatiswhy
wesuggestfollowing StepOnefirst.
8-2
| Categories | Cadillac Manuals, Cadillac STS Manuals |
|---|---|
| Tags | Cadillac STS 3.6, Cadillac STS 4.6 |
| Model Year | 2010 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
(0 votes, average: 0 out of 5)
Comments are closed.