CustomerAssistanceand
Information
STEPTWO: Ifaftercontacting amemberofdealership
management, itappearsyourconcerncannotbe
resolved bythedealership withoutfurtherhelp,inthe
UnitedStates,calltheCadillac Customer Assistance
Center,24hoursaday,at1-800-458-8006. InCanada,
calltheCanadianCadillac CustomerCommunication
Centreat1-888-446-2000.
CustomerSatisfactionProcedure
Yoursatisfaction andgoodwill areimportant toyour
dealerandtoCadillac. Normally,anyconcernswiththe
salestransaction ortheoperation ofthevehiclewillbe
resolved bythedealer'ssalesorservicedepartments.
Sometimes, however,despitethebestintentions of
allconcerned, misunderstandings canoccur.Ifyour
concernhasnotbeenresolved toyoursatisfaction, the
following stepsshouldbetaken:
Weencourage youtocallthetoll-free numberinorder
togiveyourinquirypromptattention. Havethefollowing
information available togivetheCustomerAssistance
Representative:
.
VehicleIdentification Number(VIN).Thisis
available fromthevehicleregistration ortitle,
ortheplateatthetopleftoftheinstrument panel
andvisiblethroughthewindshield.
STEPONE: Discussyourconcernwithamemberof
dealership management. Normally,concernscanbe
quicklyresolved atthatlevel.Ifthematterhasalready
beenreviewed withthesales,serviceorpartsmanager,
contacttheownerofthedealership orthegeneral
manager.
.
.
Dealership nameandlocation.
Vehicledelivery dateandpresentmileage.
Whencontacting Cadillac, remember thatyourconcern
willlikelyberesolved atadealer'sfacility.Thatiswhy
wesuggestfollowing StepOnefirst.
8-2
| Categories | Cadillac DTS Manuals, Cadillac Manuals |
|---|---|
| Tags | Cadillac DTS 4.6 |
| Model Year | 2010 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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