How Does the Board Work ?
The Board has four members:
❑three consu mer rep resentatives
❑a Ford or Lincoln-Mercu ry dealer
Consu mer cand idates for Board membership are
recru ited and trained by an ind epend ent
consu lting firm . Dealers are chosen becau se of
their bu siness lead ership qu alities.
If the involved vehicle is within 36 months and
36,000
miles of the date of delivery (warranty
start date), you have a right to make an oral
presentation before the Board by ind icating you r
choice on the ap plication. Also, oral
presentations may be requ ested by the Board . A
decision is mad e by the Board by sim ple
majority vote.
Board members review all the materials related
to each com plaint and , based on the available
inform ation, arrive at a fair and impartial
decision. Decisions are based on the written
statem ents and any oral presentations mad e by
each of the involved parties.
Because the Board usually meets only once a
month, som e cases will take longer than 30 days
to be review ed. The Board will make every
effort to resolve each case within 40 days after it
receives the custom er ap plication form .
After you r case has been review ed, the Board
will mail you its decision in writing. It will also
provid e you with a form to ind icate you r
accep tance or rejection of an aw ard decision. The
decisions of the Board are bind ing on the dealer
and Ford , bu t custom ers may have other options
available to them und er state or federal law .
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| Categories | Ford Escort Manuals, Ford Manuals |
|---|---|
| Document Type | User and Operator's Vehicle Manual Guide. Free Auto PDF Manual Download |
| Model Year | 1996 |
| Download File |
|
| Document File Type | |
| Publisher | ford.com |
| Wikipedia's Page | Ford Motor Company |
| Copyright | Attribution Non-commercial |
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