Cus tom er As sistance
■
■
a brief descrip tion of you r unresolved com plaint
a brief summary of actions that were taken with the dealer
and Ford Motor Com pany
■
■
the nam es (if know n) of all peop le you contacted at the
dealership
a descrip tion of the action you want done to resolve you r
concern.
Shou ld you r ap plication NOT qu alify for review , an exp lanation
will be mailed to you .
Reporting Safety Defects (U.S. Only)
If you believe that you r vehicle has a defect which could cau se
a crash or could cau se inju ry or death, you shou ld immediately
inform the National Highw ay Traffic Safety Ad ministration
(NHTSA) in ad dition to notifying Ford Motor Com pany.
If NHTSA receives sim ilar com plaints, it may open an
investigation, and if it find s that a safety defect exists in a
grou p of vehicles, it may ord er a recall and rem edy cam paign.
How ever, NHTSA cannot becom e involved in ind ivid ual
problem s betw een you , you r dealer, or Ford Motor Com pany.
To contact NHTSA, you may either call the Au to Safety Hotline
toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C.
area) or write to: NHTSA, U.S. Dep artm ent of Transp ortation,
400
Seventh Street, Washington D.C. 20590. You can also obtain
other inform ation abou t motor vehicle safety from the Hotline.
323
| Categories | Ford Explorer Manuals, Ford Manuals |
|---|---|
| Document Type | Free Auto PDF Manual Download. |
| Model Year | 1996 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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